Cebu Pacific office in Cebu City

The Cebu Pacific office in Cebu City serves as a vital hub for travelers in the Visayas region, providing comprehensive customer service and travel support. Located in the heart of the city, this office assists passengers with flight bookings, ticket changes, baggage inquiries, and GetGo loyalty program management. It plays a crucial role in supporting operations at Mactan-Cebu International Airport (CEB), a key secondary hub for the airline that offers numerous domestic routes to Manila, Davao, and Clark, alongside international flights to Singapore, Tokyo, and Seoul. The Cebu City staff provide personalized assistance for special requests, including wheelchair services, infant bookings, and group travel arrangements, ensuring a seamless experience for families, corporate clients, and overseas Filipino workers. While walk-in services are available for immediate concerns, appointments are recommended for complex itinerary planning. The office embodies Cebu Pacific's commitment to affordability and reliability, combining local expertise with the airline's signature hospitality. For routine tasks, passengers are encouraged to use Cebu Pacific's digital platforms—its website and mobile app—for check-in and booking management. Travelers should verify the office's current location, operating hours, and contact details online before visiting, as services may adapt to seasonal demand.