I handle office coordination and IT support for small architectural practices. My daily work is straightforward: keeping computers running, organizing project files, and making sure client inquiries and job applications reach the right people.
In a busy studio, we deal with dozens of incoming messages every week. Clients contact us through our website for project estimates, and freelance designers submit portfolios looking for work. One common headache we faced was bad contact details. People often mistype their email address on the contact form, or submit inactive Gmail accounts. When our project leads tried to reply with fee proposals or interview invites, the emails bounced back. When you are trying to meet a tender deadline or schedule a site visit, you cannot afford to lose days just because of a simple typo.
To fix this, I added a basic check to our website forms. Whenever someone enters their contact details, the system runs a quick background check to check gmail availability and verify that the mailbox is real before they hit submit. If there is a mistake in the address, the form prompts them to correct it immediately. It is a small change, but it solved our bounced email problem, kept our inbox clean, and protected our studio email domain from getting marked as spam.
Outside of handling contact forms and email deliverability, most of my time goes into sorting CAD file backups, maintaining local servers, and helping new staff set up their design software. I like simple, practical tools that solve real office problems without adding extra friction to our daily work.